Samuel Estate
Privacy Policy
Privacy Policy Statement
At Samuel Estate Agents, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and the choices you have. It applies whenever you use our website, mobile applications, visit our offices, or engage with our services such as buying, selling, letting, or managing a property.
What is Personal Data?
Personal data means any information that identifies you, either directly or indirectly. This may include your name, contact details, identification documents, financial information, property details, and communication records.
We collect your personal data in the following ways:
Information you provide directly (e.g. when filling in forms, contacting us, or creating an account).
Information gathered during property transactions (e.g. viewings, offers, contracts).
Data from third parties (e.g. reference agencies, solicitors, or publicly available sources).
Information collected automatically through our website or mobile apps (e.g. device details, IP address, usage activity).
How We Use Your Data
We process your personal data for purposes such as:
Providing property services (buying, selling, letting, renting, and property management).
Conducting identity verification and legal compliance checks (AML/KYC).
Communicating with you about your property enquiries, offers, and transactions.
Processing payments, collecting rent, and managing contracts.
Sending marketing updates and property alerts (where you have given consent or we have a legitimate interest).
Ensuring the security of our offices, systems, and online platforms.
Who We Share Your Data With
We only share your information where necessary, including with:
Solicitors, surveyors, banks, and other parties involved in property transactions.
Technology providers (CRM, hosting, communication tools).
Legal and regulatory authorities where required by law.
Third-party contractors for property maintenance and management.
Marketing partners, where you have opted in to receive updates.
We do not sell your personal data to third parties.
International Transfers
In some cases, your personal data may be transferred outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place to protect your information.
Data Retention
We keep your personal data only for as long as necessary to provide our services and meet legal obligations. After that, your information will be securely deleted or anonymised.
Your Rights
You have rights under data protection law, including the right to:
Access the data we hold about you.
Request correction or deletion of your data.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Complain to a data protection authority if you are unhappy with how we handle your data.
To exercise your rights, please contact us at:
📧 dataprotection@samuelestateagents.com
📍 Samuel Estate Agents, [Your Office Address]
Security
We use appropriate technical and organisational measures to keep your personal data safe from unauthorised access, loss, or misuse. However, no system is 100% secure, so we cannot guarantee absolute security.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or the law. When updates are made, the “last updated” date at the bottom will be revised.
Last Updated: 12 September 2025